Welcome to Welistenyou’s (www.welistenyou.com) Refund Policy. Owned and operated by Buzzifyx (www.buzzifyx.com), this policy outlines our procedures and guidelines for refunds when you book a session with us.
By booking a session, you agree to the terms outlined in this policy.
No Refund Policy
At Welistenyou, we offer emotional support through listening sessions. Once a session is booked and payment is made, we do not offer refunds under any circumstances.
Session Cancellations
– Cancellation by You: If you need to cancel or reschedule your session, please notify us at least 24 hours before your scheduled appointment time. Cancellations made with less than 24 hours’ notice may result in a loss of session fees.
– Cancellation by Us: If we need to cancel or reschedule a session due to unforeseen circumstances, we will notify you as soon as possible and offer a full refund or reschedule your session at your convenience.
No Solutions Provided
Welistenyou provides a safe, non-judgmental space for individuals to express themselves. Our listeners offer empathy and understanding but do not provide advice, solutions, or counseling. By booking a session, you understand and agree that no solutions will be offered, and refunds will not be issued based on the nature of the service provided.
Misconduct and Inappropriate Behavior
We reserve the right to cancel any session if the customer engages in inappropriate behavior, including but not limited to:
– Flirting or inappropriate comments
– Sharing personal or confidential information (such as banking details, phone numbers, etc.)
– Threatening language or harassment
In such cases, no refunds will be provided, and the session will be terminated immediately.
Disputes and Chargebacks
If you initiate a chargeback or dispute a payment with your bank or credit card provider, we reserve the right to suspend or cancel your access to future sessions. We encourage you to reach out to us directly for any concerns regarding billing or services to resolve any issues amicably.
Governing Law
This Refund Policy is governed by the laws of India. Any disputes or claims arising from this policy will be subject to the exclusive jurisdiction of the courts in India.
Updates to This Policy
We may update this Refund Policy periodically. Any changes will be posted on this page, and the revised policy will be effective immediately upon posting. Please check this page regularly for updates.
Contact Us
If you have any questions or concerns about our Refund Policy, please feel free to contact us at:
Email: support@welistenyou.com